Shipping & Returns
ALL ORDERS ARE FINAL DUE TO COVID-19
For Kentucky or near by residents local pickup is available.
All items will be shipped within 1-3 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.
All Domestic orders ship USPS priority. For domestic orders we charge a flat rate of $10. Please note: A Signature is required upon delivery of all orders. Otherwise your order may be returned back to us and you will be responsible for any further shipping fees. Expedited shipping is $35. Expedited shipping, if your order is placed by noon you will receive your order by noon the following day.
Preorder items are shipped when we receive those pieces from the vendor. Example: If we receive them Monday they ship Monday using priority 1-3 day shipping unless you have paid for expedited shipping.
Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be prepared.
Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.
You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.
Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received.
We are only able to ship to the address provided during checkout.
Please note International shipping is more expensive
ALL ORDERS ARE FINAL.
If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $7 due prior to reshipment.
Once an item has shipped, we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes.
We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect.
If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.
If your tracking information states delivered and you believe this to be a error. Please contact your local post office.
Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information.
If an address error is made, please email Slay within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made.
If your order is retuned back to us and you choose not to pay your reshipment fee a refund will not be processed.
You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
Slay Boutique offers returns for store credit ONLY (no refunds no exceptions) for orders placed Online! All items purchased in the store are FINAL sale.
Once orders are placed no changes or cancellations can be made. Customers must contact us within 7 days of receiving order to receive store credit. After the 7th day the item is considered final sale.
Please note: store credit based on return does not include shipping charges, unless the return was a result of Slay's error. Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. Please email firstname.lastname@example.org to request to return.
Items ordered during a sale or discount promotion are considered final sale meaning ( no credits or exchanges)of any kind will be honored. Only at the discretion of the Manager.